Flutter & Flow Therapeutic Massage — Privacy Policy

EFFECTIVE DATE - April 1st, 2026

1. Information We Collect

When you contact us, submit a booking request, or complete an intake form on this website, we may collect personal information including your name, email address, phone number, and health-related information relevant to your massage therapy session. This information is collected solely for the purpose of scheduling and delivering massage therapy services.

2. How We Use Your Information

Your information is used to schedule appointments, communicate with you about your sessions, and maintain accurate client records. We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Health and Medical Information

Your massage therapy records are kept in the strictest confidence. All client records are stored securely and accessed only by Nicole Mendez for the purpose of providing your care. Records will not be released to any third party, including healthcare providers or insurance companies, without your written consent, except as required by law.

4. Data Storage and Security

Client records are stored digitally using secure, encrypted platforms. We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss.    

5. Legal Compliance

Your records may be surrendered if required by applicable law or legal process, including a valid court order or subpoena.

6. Your Rights

You may request access to the personal information we hold about you, request corrections, or request deletion of your records by contacting Nicole at Nicole@FlutterFlowMassage.com or 716-800-1206.

7. Contact

Flutter & Flow Therapeutic Massage | 5334 Transit Rd, Depew, NY 14043 | Nicole@FlutterFlowMassage.com | 716-800-1206